FAQs - Hungama

FAQ's

Offering
What is Hungama Entertainment package?
With your ALLIANCE Broadband Package, you have received Hungama Entertainment plan which includes massive library of more than 4.5 million content pieces of Music, 7500+ movies & 1500+ hours of TV across English, Hindi, Tamil, Telugu, Punjabi, Bengali and other languages. Just take your pick from the best of Indian entertainment and much more.
How to I access the services?
Once your service is activated, you will receive an email with your Login Credentials. You can use the same to access Hungama website, Hungama Music App & Hungama Play App. One Login for all 3 platforms & what’s more; you do not have to pay anything extra for it. Website: www.hungama.com/ALLIANCE

Hungama Music App Download link-

IOS : https://itunes.apple.com/in/app/hungama-music-hindi-english/id414009038?mt=8

Andriod : https://play.google.com/store/apps/details?id=com.hungama.myplay.activity&hl=en

Hungama Play App Download link:

IOS : https://itunes.apple.com/in/app/hungama-play-watch-movies/id959839618?mt=8c

Andriod : https://play.google.com/store/apps/details?id=com.hungama.movies&hl=en

Do I have to pay anything extra to my broadband provider for the same?
Absolutely not, currently Hungama Entertainment pack is included in your ALLIANCE Package & you do not pay anything extra for the same.
Is there any limit on the number of items I can download from Hungama.com/ALLIANCE?
Absolutely not; we believe entertainment has no limits, so why should someone limit your access to entertainment? The amount of items you can download depends on the kind of subscription plan you choose.


Is all the entertainment content (Music Tracks, Music Videos & Movies) on Hungama.com/ALLIANCE available for download?
Yes, you can purchase and download all the entertainment content (Music Tracks & Videos. Movies/TV shows can be downloaded on Hungama Play App) that are listed on the Hungama.com/ALLIANCE site under any of the given payment plan.
Should I be concerned about any viruses or spyware?
We’ve taken every measure to ensure that best quality of music, music video and movies files are available on Hungama.com/ALLIANCE. The site works out of a secure setup, and our team is constantly at work to ensure that the site is free from viruses and spyware.
Are the MP3/MP4 files compatible with all music players on my pc?
Yes. The files available for download on the www.hungama.com/ALLIANCE site are supported by almost all MP3/MP4 compatible music players.
Can I preview the movies before downloading/streaming?
Yes, movie trailers are available for most of the movie to view a quick snapshot of the movie before you select it for download.
What is streaming? How do I Stream a Movie on Hungama.com/ALLIANCE?
Streaming gives you the option to watch movies online. Once you have selected the price plan you wish to opt for, just click on PLAY against the movie you wish to watch. Your selected movie begins to play directly on the screen. Streaming option allows you to watch your favourite movie directly without having to wait for the movie download to complete. You can also stream movies on Hungama Play App
I have subscribed to ALLIANCE-Hungama PRO, do I have to choose separate subscription plans for PC and mobile downloads?
No, the same subscription plans apply for both PC and mobile Apps. All you have to do is sign-in with your ALLIANCE-Hungama registered email id.
I have coins in my account, what do I do with them.
Based on your Broadband plan, you have been given complimentary coins to your id. You can use these coins to redeem any Premium movie on the ALLIANCE-Hungama Website. All you have to do is click on Rent & redeem coins.
If I find any inappropriate content on the site, what should I do?
You can report inappropriate content to us. Click the contact us link and fill out the form. Remember to select the subject as "Feedback". Our team will promptly look into this.
Are the audio and video files compatible with all music players on my pc?
Yes. The files available for download on the Hungama.com/ALLIANCE site are supported by almost all music players.
How do I subscribe to Movies on Hungama.com/ALLIANCE?
You are already subscribed to watch movies with your ALLIANCE Hungama Package. All you do is choose a movie and start streaming. Premium movies are charged & depending on your ALLIANCE broadband, coins will be added to your registered email id. You can redeem the same coins to view a Premium movie Premium movies have rent tag on the posters and are not part of regular Movie Subscription plan. If you have exhausted your coins and want to pay for a Premium movie, just follow the below mentioned steps Select a movie of your choice Choose a mode of payment Make a payment & enjoy the movie in HQ.


Do I need to be a member for enjoying the Movies service on hungama.com/ALLIANCE?
Yes, to enjoy a movie streaming or downloads you need to register (you can also add your social account) on hungama.com/ALLIANCE and select the price plan based on your preference in Movies. Once you have selected and purchased the plan, you can directly start streaming or downloading your selected movie.
Can I preview the movies before downloading/streaming?
Yes, movie trailers are available for most of the movie to view a quick snapshot of the movie before you select it for download.


What is streaming? How do I Stream a Movie on Hungama.com/ALLIANCE?
Streaming gives you the option to watch movies online. Once you have selected the price plan you wish to opt for, just click on PLAY against the movie you wish to watch. Your selected movie begins to play directly on the screen. Streaming option allows you to watch your favourite movie directly without having to wait for the movie download to complete.
How to Use
What are the various categories of downloadable items I can find on www.hungama.com/ALLIANCE?
You can find full length music track, videos & movies to download under Bollywood, instrumental, regional, miscellaneous, Indi pop, Ghazal's and devotional categories. We provide downloadable content in Hindi, English, Tamil, Telugu, Punjabi, Bengali and other languages.

You can download Movies/TV Shows on Hungama Play App & carry your content wherever you want.
What can I find under Top Albums?
Top Albums will list out the Albums that are currently most accessed and downloaded by site users.
What can I find under Hot Now?
Hot Now will list out the latest movies available on our website.
What can I find within 'Similar Albums'?
Items under 'Similar Albums' are those which we think you should check out, based on how you've been surfing and experiencing Hungama.com. This way, we introduce you to music albums which fall within your preferences.
I cannot find songs in my language.
On the home page, click on 'Choose Language' & from the drop down select language of your choice. This will be saved as your preference unless you change it.
Where can I find the Top 10 hottest music tracks?
You can check out ‘Top Charts’ on the home page to check the current hits & playlists. The Playlist always include the Top Charts of the week.
How do I rate a Movie or a TV Show?
Just click on the poster of Movie or the TV Show you wish to rate & click on the Star which says Rate this Movie/Rate this Show. Click on the appropriate star rating you want to give from 1 to 10 where 1 is the lowest and 10 is the highest.

Note: You have to be registered and logged in to rate any Movie or TV Show.
What happens when I click on the play icon next to a music track or video?
You will be able to enjoy a 30-second preview sample of the music track or video, when you click the play icon next to it. You can enjoy full length songs selected labels when you are online for free.
Why can't I hear the full track or watch the full video when I click on play?
We make sure you enjoy the best possible 30-second preview sample of the music track or video for which you click play to hear the full track or watch the full video, all you have to do is click on the Plans section of the Home page. Select the one that suits your needs & proceed to make a payment. Once the payment is done, you can enjoy the full-length version of the track on your PC or handheld device.
What happens when I click on a track title, or a video title?
You are taken to the page which offers you more details on that particular track, video or wallpaper, along with the option to download it.
How can I buy content on the website?
If you find any interesting music tracks, videos, Movies, TV Shows, Kid Shows/Movies you need to click on the content & you will get an option to select plan and make a payment.
Why am I asked to choose a price plan when I click on Download icon?
We have a variety of plans that are priced differently. You can either go with single download or the value pack as per your preference.

We also offer Combo offer for Music & Movies Subscription. Check out the Plans section n on the website to get more information & select the one that suits your need.
I forgot my password. How do I retrieve it?
No worries. Just click on 'Forgot password' on the sign in page. You will be requested to enter your registered email id. Your password will be sent to you via email
How long does it take for newly released movie to feature on Hungama.com
Newly Released movies will be available on Hungama.com as soon as Hungama acquire rights to digitally distribute the movie.
What is the typical download speed for a movie download?
You can download a movie on Hungama Play App. The download actually depends on your internet connection. Faster your connection, faster will be the download.
Where can I find the New Movies added on the website?
Just Arrived movies on Hungama.com can be found under ‘Hot Now’ section of the Movies Page.
Where can I view movies of a particular actor?
Just do a quick search of the artist and you will find all the content available for that particular artist on our website.
If I want to know details of a particular actor, where will I get it?
You can go the Artist section on the left menu of our Home page & visit their profile page. You have an option to follow the artist as well.
Where will I get to know movie reviews?
Click on the movie you wish to read a review of, it will give you both the critic and member reviews for that movie.
What does the movie rating indicate?
Movie Rating shown is the average rating of critic review & members review.


How do I stop my subscription?
To stop your subscription, please send an email to service@alliancebroadband.co.in .& abspl@alliancebroadband.co.in with your login credentails and a contact number, our team will get in touch with you help you deactivate the same.
Can I renew my subscription once I have stopped it?
Sure, you can. All you have to do contact ALLIANCE Customer Support to renew your broadband subscription ( 24/7 Customer Service number) & we will help you activate your services.
Where can I see my Active Subscriptions?
Under your sign-in name, from the drop down select ‘My Plans & Purchase History’. This section has a record of all your purchased items in the past & status of your Current Subscriptions.
What is 'Continue Watching'?
This helps you to continue watching the movie, TV Show or a short film that you could not complete due to any reason. You have an option to either Re-start or continue watching where you left.
Can I create playlists of the content of my own & where can I access it from?
Create as many playlists (song/videos) as you want. To access the same, Click on your sign-in name, from the drop down select ‘Playlists’ Playlists & play them on Hungama.com player.
Can anyone else access my Playlists?
Your Playlists are your own private collection of content. As long as you do not give anybody else your Hungama.com sign in details, no one else can access your 'My Account' Information.
Do I have unlimited access to the content in my MP3/MP4 downloads?
You can access your content library as often as you want to, by simply signing in and clicking on your sign-in Name.
Is there a limit to the number of times I can download each piece of content from my content library?
Any MP3/MP4 tracks can be downloaded a maximum of 3 times.
What is a Watchlist?
If you see trailer of any movie or if there is a TV Show or a particular episode of a TV Show that you think you might like, but don't have time right now. You can add it to the Watchlist. This will make it easier for you to surf the website & eliminates any need to re-search for the content you wish to watch.
What happens when I click on add to Watchlist?
When you click on 'Add to Watchlist' or click on the + sign on any poster (Movie/TV Show/Episodes), the content gets added to the Watchlist. You can access the same by going to 'My Account' under Watchlist.
Where can I view the items I have added to my Watchlist?
Just click on my account and go to my collection to view your Watchlist.
How is my Watchlist different from my cart?
Your cart is a list of all the items you want to buy on your current visit to the site. Your Watchlist is a list of items you watch or buy at a future date, not right away.
Why do I have to be signed in to view my Watchlist?
Your Watchlist is featured within my account, for which you need to sign in, so we can show you all information and lists which belong to you.
What is a playlist?
A playlist is a list featuring music tracks and full-length videos you have added while surfing the web. You can stream your playlists in the Hungama.com player.
How do I add music tracks and videos to my playlist?
While surfing Hungama.com, you come across a song or video that you like. Click on the 3 dots next to it & Select 'Add to Playlist'. It will prompt you to name the playlist. Kindly do so; this will help you to personalize your music further.
I want to edit my playlist. How do I do that?
Open the playlist you want to edit by clicking on it in my playlists found in my collection. Whichever tracks or videos you want to delete from the playlist, just click on the x against that track.
Can I add the same music track or video to more than one playlist?
You can add same music track or video to as many playlists as you like.
I have clicked on the heart on many tracks. Where do I access it from?
You have just started your 'My Favourites' section. By clicking on the heart you add the content to your favourites & can then access it from the drop down of your Sign-on Name.
You can favourite a single track, entire album, Videos, Radio Channel & Playlists (Music & videos).
I have followed a couple of artists, where can I see the list?
When you click on your Sign-in name, you need to select 'Followed Artists' from the drop down. This will give you the list of artists you are currently following.
Do I have to be logged in to follow any artist?
Yes, you need to be logged with your registered Hungama credentails or any of your social accounts to follow any artist.
Why should I follow any artists?
When you follow a particular Artist, you will receive an email & notifications as and when the said artist has a new release on our App.
I no longer want to follow a particular artist?
It's pretty simple; just check the Unfollow button against the artist & you will no longer be following that particular artist.
How do I change my email id?
Click on your Sign-in Name & select the Settings icon; you can now change your email id. This section will help you to change your Display Name as well.
How can I change my password?
Click on your Sign-in Name & select the Settings icon; select Change Password & follow steps.
My picture quality is not good, I want HD quality videos.
Click on your Sign-in Name & select the Settings icon; from Streaming Settings, select HD from the drop down for 'Movies & Videos'

You can also change the stream settings for Music from Low to HD.
Cancellation
How do I stop my subscription?
To stop your subscription, please contact ALLIANCE Customer Service team @18001215678 (24/7 Customer Service number), alternatively you can also send an email to service@alliancebroadband.co.in & abspl@alliancebroadband.co.in .Our Representative will get in touch with you to help you deactivate the services.
Can I renew my subscription once I have stopped it?
Sure, you can. Just Contact ALLIANCE Customer Service team @18001215678 (24/7 Customer Service number), alternatively you can also send an email to service@alliancebroadband.co.in .& abspl@alliancebroadband.co.in Our Representative will get in touch with you to help you re-activate the services


Support
I have a complaint/suggestion to make. How do I send it across?
You can send us an email to service@alliancebroadband.co.in .& abspl@alliancebroadband.co.in Our customer support will revert with a response within 2 days. Alternatively, you can call ALLIANCE Support at 18001215678 (Our 24/7 Customer Service number).
How long does it take to download any content?
The time taken for the content (music/video/movie/TV shows) you selected to download is depenALLIANCEt on your internet connection.
Do I need an internet connection to listen to the songs?
You will need Internet connection to stream songs when you are online. Once you download songs/videos you can play them without internet connection.
Can I play full track mp3s on my mp3 player?
Yes, you can play full track mp3s on your mp3 player when you have purchased them through a single download or value pack plan.
Can I download a song more than once?
Yes, you can download the same item that you have purchased a max of 3 times.
My download is showing as Complete, but I only have a portion of the song.
Please attempt a re-download for the same song, it will work. If the issue still persist then just send an email to service@alliancebroadband.co.in .
I can't view or play some of the content on the site. Is there something I need to install?
It is possible that you may not have adobe flash installed on your system, which is required to view and play a lot of content on the website as well the Hungama.com player. Too install adobe flash on your system, click here.
I am having trouble downloading. Can you help me?
Sure, just follow the below steps: 1. Select the item you wish to download 2 Sign-in with your registered ALLIANCE-Hungama email id 3. Proceed to download your content. If the problem still persists, just click on contact us and post your query or send us an email at send an email to service@alliancebroadband.co.in .& abspl@alliancebroadband.co.in .
What if my download fails while the file is downloading?
Please attempt a re-download for the same song, it will work. If the problem still persists, just click on contact us and post your query or send us an email at send an email to service@alliancebroadband.co.in .& abspl@alliancebroadband.co.in .
Can I stream a movie more than once?
Yes. You have access to unlimited streaming of movies for a month as per your subscribed plan.

Premium movies are to be purchased separately. Once purchased you can stream it multiple times in a 3 day span.
Do I need to be online to watch a movie?
You can watch the movies offline on Hungama Play App; provided the movie has been downloaded completely onto your device.
Can I watch movies on my handset?
Yes, you can watch movies on your handset. All you have to do is download Hungama Play App & sign in with your Hungama credentails.
App FAQ's
What is Hungama Music & Play App?
The Hungama Music App is the ultimate music & videos App that gives you access to unlimited entertainment from a massive catalogue of Bollywood, International & Regional (Telugu, Bhojpuri, Tamil, Malayalam and others) music. This app lets you stream music for FREE & also give an option to pay and download unlimited music tracks & videos that can be streamed without data.

This is the first app EVER to offer its users a unique LOYALTY program. You can earn (and redeem) points every time you watch videos, play/share music, invite friends or even create playlists.
How can I download Hungama Apps?
Our Apps, Hungama Music & Play, are available on the Apple App store and the Google Play store.
Does one need to login to use Hungama App?
Not really! You don't need to login to enjoy Unlimited Entertainment on our Apps. However if you were to log in - either with your Hungama website credentails or Facebook, Twitter and Google+ you will be able to experience all the unique features of our Apps & personalize it as per your taste.
How can one login to Hungama App?
You can login using your Hungama website credentails or use your social account (Facebook, Google+)
What are the different options available on music & video sections?
Hungama Music is divided in following sections:

1) Downloads: This will store all your Downloads (Music & Videos) which can be streamed without internet. You can also stream the music stored on your device via this section.
2) Music: Stream the latest Music available on our App. You can also change the language preference on the App.
3) Radio: 100+ Radio stations for you to enjoy non-stop Music
4) Video: Music is good, Video is better. Enjoy HD quality music videos from this section
5) Discover: In a mood for party, feeling romantic? Just select your mood and the era and enjoy a unique music streaming experience.
What are the different channels available in the Radio section?
Hungama Music App has 2 kinds of radio - Live and On Demand
Live Radio channels include Hits in various languages, Romantic Hits, Dance Hits, Pop songs, Classics & much more. These are specially handpicked & programmed by team of music experts. On Demand gives you access to Hit Channels in various genre & era
What is the Discover section on Hungama App?
The Discover section helps you discover music based on your mood and preferred music taste. The search results can be further filtered by music era.
How to Search for any artist or a song on Hungama Apps?
Click on the search icon on the top bar, which will take you to trending list of popular searches. You can select from the list mention or type your search on the search text box. Also you can filter the search result by tapping on the left icon on the search text box and select one of the options available.
How is Hungama Play App different from Music App?
Hungama Play App gives you access to Movies, TV Shows, short films, Kids Shows/Films, Documentaries & short Fiction movies.

You also get an option to download your favourite content and stream it without internet, provided the download was complete.
How can one change the quality of music playout on the app?
The app comes with medium quality as default; however you can change this to high quality from the Settings Tab under My Play on the App Menu.
How can one personalize the Hungama Apps?
It is recommended that you first login and use the app so that personal preferences are registered within the app. You can set your login credentails with Facebook, Google+ and the Hungama.com username/ password 
you get an option to select the language in which you would like to view or stream the content on both Apps
Audio & Video quality while streaming can be changed from the settings section of the Apps. We recommend you select "Auto" via settings as it will help to detect the network & stream as per the bandwidth.
How does one Search for music on the Apps?
Click on the search icon on the top bar, which will take you to a trending list of popular searches. You can select the search words from the list or type your keyword on the search text box.
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