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FAQs

Offering

What is Hungama.com?
Hungama.com is your one-stop entertainment shop. Here you can sample, select and download your favourite music tracks, videos, ringtones and mobile wallpapers.
What kind of entertainment can I find on Hungama.com?
Music tracks, videos, ringtones and wallpapers, Hungama.com has all your fill of entertainment. just browse through our massive library of 100,000+ items and download your pick from the best of indian entertainment �€“ bollywood, devotional, regional (tamil, telugu, kannada, punjabi, bhojpuri, gujarati, marathi, bengali) and much more.
Is there any limit on the number of items i can download from Hungama.com?
Absolutely not. we believe entertainment has no limits, so why should someone limit your access to entertainment? the amount of items you can download depends on the kind of subscription plan you choose.
Do i need to be a member of Hungama.com to access the entertainment?
You donã¢â‚¬â„¢t have to be a member of Hungama.com to enjoy browsing and sampling all the music and video content available on the site. as a first-time user, you only have to enter your email id or mobile number at the time of checking out your shopping cart.

Content Details & Specs

Is all the entertainment content (music tracks ,videos, ringtones & wallpapers) on Hungama.com available for download?
Yes, they are. you can purchase and download all the entertainment content (music tracks, videos, ringtones, and wallpapers) that are listed on the Hungama.com site under any of the three payment plans. our unlimited downloads plan, in particular, allows you unlimited access to the entertainment content available on Hungama.com.

we have also arranged for you to enjoy your music tracks and videos anywhere you go, even when you're at work, without having to download them. all you have to do is sign in and click the download free player button on the site to launch hungama myplay, the Hungama.com player, which allows you to play all your purchased music tracks and videos.
Can I preview the entire track before downloading?
You said it - because it's a preview! we've provided the preview feature so you can sample the track/video and be sure it's the one you're looking for. to enjoy the entire track/video, you can purchase the tracks/videos and enjoy them via the online player. you can also download your tracks/videos.
Can i download a song more than once?
Yes, you can. we allow you to download anything that you've purchased (tracks, videos, wallpapers and ringtones) a maximum of three times.
What are the typical download speeds?
You can download your tracks, videos, wallpapers, and ringtones as quickly as your internet or mobile gprs connection allows you to do so.
Should i be concerned about any viruses or spyware?
You needn't worry about viruses or spyware coming out of the Hungama.com site. we've taken every measure to ensure that only the best quality of music, video, ringtone, and wallpaper files are available on Hungama.com. the site works out of a secure setup, and our team is constantly at work to ensure that the site is free from viruses and spyware.
Can i transfer my downloaded music tracks & videosfrom my pc to mobile and back?
Mobile wallpapers and ringtones purchased under any of the three plans (single download, value pack, unlimited downloads) can be downloaded only onto your mobile phone a maximum of three times. in case of music tracks and videos.

1) if you've bought them under the single download and value pack plans, you can download and transfer them from your pc to mobile and back.

2) if you've downloaded them under the unlimited downloads plan, you can transfer them between your pcs and mobile devices by using hungama myplay, the Hungama.com player.

remember, you can also download music and videos bought under any of the three plans, a maximum of three times on either your pc or mobile.
What is DRM protected content?
DRM stand for Digital Rights Management, which is an access-related protection attached to downloadable content, to protect a file from any piracy threat. the music tracks and videos we offer on Hungama.com via the unlimited downloads plan are protected by drm. this way, the content you download can be easily transferred between your pc and mobile phone in compatible formats. you also enjoy the convenience of playing this drm-protected content on hungama myplay, the Hungama.com player or your windows media player.
Is any of the content i download drm protected?
The music tracks and video files that are rented out under the unlimited downloads plan have been drm protected.
How do i enjoy my drm protected content?
You can download your drm protected music tracks and video files from Hungama.com a maximum of three times onto your pc or mobile. you can enjoy this content on your local media players or on hungama myplay, the Hungama.com player. if you want to copy these files between your pcs and mobiles, you need to use hungama myplay. at the end of each month, your unlimited downloads plan is automatically renewed so that you can enjoy uninterrupted access to your purchased content.
If i find any inappropriate content on the site, what should i do?
You can report this inappropriate content to us. click the contact us link available at the top right hand of any page on the website and fill out the form. remember to select the subject as "feedback". our team will promptly look into this.
Could you give me the exact formats of the audio, video and wallpapers content offered for download?
Formats for music tracks: - music tracks downloaded under the single download and value pack plans - mp3 format - music tracks downloaded under the unlimited downloads plan - wma format

formats for videos: - videos downloaded on pc under all three plans - wmv format - 30-second video clips downloaded on mobile under all three plans - 3gp format

formats for ringtones (we will detect your handset type and deliver the most suitable format for download to your mobile phone): wma, 3gp, aac, amr, awb, m4a, mp3, mp4, pmd, qcp, wav

formats for wallpapers (we will detect your handset type and deliver the most suitable wallpaper dimension for download to your mobile phone):
jpegs are available in multiple dimensions for various mobile phone display/screen sizes.
How do i download ringtones and wallpapers onto my phone?
If you've purchased your ringtones and wallpapers through your pc or laptop on the Hungama.com website, then for each ringtone or wallpaper that you have purchased:

1) we will send a service message containing a wap link to the same mobile number.

2) click this link to download your ringtone or wallpaper.

if you've purchased your ringtones and wallpapers from the Hungama.com wap site through your mobile phone, the cost of these will be deducted by your mobile operator from your pre-paid balance. or if you have a post-paid connection, your mobile operator will add the cost to your bill. when you purchase the ringtones and wallpapers, we will also detect your handset type and the correct wallpaper or ringtone format for your phone will begin to download instantly.
Why can't i download ringtones and wallpapers on my pc?
The Hungama.com website sells ringtones and wallpapers only for mobile phones. so we have a couple of simple steps that allow you to download these directly onto your mobile phone so you can use them right away.
Are the audio files compatible with all music players on my pc?
Yes. the music tracks available for download on the Hungama.com site are all in the mp3 or wma formats, which are supported by all music players. but if you want to copy the wma music tracks you've rented under the unlimited downloads plan onto other devices, then you'll need to use hungama myplay, the Hungama.com player..

you can also play all your music directly from the Hungama.com site. all you need to do is download hungama myplay, the Hungama.com player.
Do i need a special video player to play my video downloads?
No. the videos available for download on the Hungama.com site are all in the wmv format, which is supported by all video players. but if you want to copy the wma format music tracks you've rented under the unlimited downloads plan onto other devices, then you'll need to use only hungama myplay, the Hungama.com player.

you can also play all your videos directly from the Hungama.com site. all you need to do is download hungama myplay, the Hungama.com player.
Do i have to upgrade any software on my pc to play my downloaded music and videos?
No, you don't need any software upgrades. the mp3 and wma music file formats and the wmv video file formats available for download on the Hungama.com site are compatible with all contemporary pc media players. for the drm - wrapped wma (music) and wmv (video) files which you download via the unlimited downloads plan, you need to download hungama myplay, if you want to transfer your media files between your pc and mobile.
if you are using windows media player, you need to have it upgraded to at least version 9 of the player.
Do i need a new mobile handset to play the items i download?
If you have any gprs-enabled multimedia mobile handset, which support polyphonic tones. you can enjoy the music tracks, videos, wallpapers, and ringtones downloaded from the Hungama.com website.

further, you can enjoy your music on any mobile handset that allows you to store and play music. video clips downloaded from Hungama.com can be viewed on any multimedia mobile handset that is equipped to play videos. any handset with a colour display is good enough for you to show off your wallpapers. the Hungama.com website currently provides only polyphonic tones so your phone should support these; we will deliver the format supported by your phone. soon, we will also provide ringtones for all phones.

remember that to download music tracks, video clips, wallpapers and ringtones directly on to your phone, you need an active gprs connection. you can contact your mobile service provider to activate the gprs connection.
Do i have to upgrade any software on my mobile phone to play my downloaded music and videos?
No, you don't need any software upgrades. the mp3 and wma music file formats and the 3gp video clip file formats available for download on the Hungama.com site are compatible with all contemporary mobile media players. for the drm-wrapped wma (music) and wmv/ 3gp (video) files which you download via the unlimited downloads plan, you need to download hungama myplay, the Hungama.com player, if you want to transfer your media files between your pc and mobile.
Can i still enjoy my mp3 downloads if my phone isn't compatible?
To enjoy your mp3 downloads on your mobile phone, your handset has to be compatible. you can check your handset features for compatibility with the mp3 format.
How do I subscribe to Movies on Hungama.com ?
To subscribe to SD movies, follow the below simple steps,
1. Select a movie of your choice
2. Select a purchase plan as per your preference
3. Begin Movie Download or Streaming as selected

To subscribe to HD movies, follow the below simple steps,
1. Select a movie of your choice
2. Check system for HD playback (to be done once only)
3. If the system is ready for HD playback, install Hungama Player (to be done once only)
4. Select a purchase plan as per your preference
5. Begin Movie Download or Streaming as selected
Do I need to be a member for enjoying the Movies service on Hungama.com?
Yes, to enjoy a movie streaming or downloads you need to register on Hungama.com and select the price plan based on your preference in Movies. Once you have selected and purchased the plan, you can directly start streaming or downloading your selected movie.
What are the different types of movies available on Hungama.com
On Hungama.com you have a wide variety of movies to select from right from Bollywood latest and ever greens to Hollywood Movies, Tamil and much more from Indian Regional genres.
What are the options available for watching a Movie on Hungama.com
As per your preference, stream the movie to watch it online. We have both the options available for you in High Definition (HD) and Standard Definition (SD) quality available for your selection.
Can I preview the movies before downloading/streaming?
Yes, movie trailers are available for you to view a quick snapshot of the movie before you select it for download or streaming.
What is streaming? How do I Stream a Movie on Hungama.com ?
Streaming gives you the option to watch movies online. Once you have selected the price plan you wish to opt for, just click on PLAY against the movie you wish to watch. Your selected movie begins to play directly on the screen. Streaming option allows you to watch your favourite movie directly without having to wait for the movie download to complete.

Authenticity

Can i be sure that the entertainment content i download from Hungama.com is not illegal?
Hungama.com is the legal distributor of all the content available on the site. be it the music tracks, videos, ringtones or mobile wallpapers, all the content featured on Hungama.com is being offered legally for your entertainment and downloading purposes.
Why should i pay for downloading entertainment content from Hungama.com when i can download it free from other sites?
Hungama.com offers the latest and hottest content available on the entertainment circuit. we also ensure that the content you download from the site is of cd quality and is free of any viruses or spyware. and the content is priced so reasonably that it virtually costs you nothing to download all the content on the site.
this way, you are downloading all the best entertainment you can dream of, and that too legally.

Partners

Which music labels and movie production houses offer their content for download on Hungama.com?
Hungama.com offers hottest-selling content from all the big music labels including t-series, yash raj films, big music, think music and much more. enjoy entertainment from prime banners such as adlabs films, red chillies entertainment, super cassettes industries ltd, pritish nandy communications, b. r. chopra films, balaji telefilms, cineyug, excel entertainment, k sera sera, nadiadwala, gulshan kumar, mahesh bhatt, mukta arts, percept picture company, shemaroo entertainment and many more.
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Pricing

What are the subscription plans available on Hungama.com?
There are four kinds of subscription plans you can choose from...

Single download: INR. 10/-.
you can buy a single music track, ringtone, video or mobile wallpaper at INR. 10 each. downloads under this purchase can be enjoyed on mp3, wmv & 3gpp compatible pc / mobile devices.

Value pack: any 4 items for INR. 20/-
this pack enables you to download music tracks, ringtones, videos and mobile wallpapers for mp3, wmv & 3gpp compatible pc / mobile devices for a one time fee of INR. 5 each.

Super Value Pack: Any 99 items for INR.99/-
This pack enables you to download music tracks, videos, mobile wallpapers, animations, ringtones, fun tones & Free Apps for MP3, WMV & 3GPP COMPATIBLE PC / Mobile devices for a one time fee of INR. 1 each.


Unlimited downloads: INR. 99/- per month.
at just INR. 99, download unlimited content from a library of 200,000 + music tracks, ringtones, videos and mobile wallpapers.

Enjoy your downloads (audio in wma, video in wmv format) on any compatible pc / mobile device, by using a valid hungama login and password for a period of 30 days from the date of subscription.

To ensure that you continue to enjoy uninterrupted entertainment on Hungama.com, the subscription will auto-renew after 30 days. if you do not wish to renew the subscription, the same can be cancelled here.
What is single download all about?
Single download: rs. 10/-. you can buy a single music track, ringtone, video or mobile wallpaper at rs. 10 each. downloads under this purchase can be enjoyed on mp3, wmv & 3gpp compatible pc / mobile devices.
What is Value Pack all about?
Value pack: rs. 20/-. you can download a mix of 4 music tracks or videos or ringtones or mobile wallpapers. this can be done all at one time, or some now and some on your following visits to Hungama.com. the value pack does not expire until all units of the value pack are consumed. you can also own more than one value pack at a time.

music tracks and videos can be downloaded both on your pc and mobile. this pack enables you to download music tracks, ringtones, videos and mobile wallpapers for mp3, wmv & 3gpp compatible pc / mobile devices for a one time fee of rs. 5 each. you can also freely transfer this content between your pc and mobile phone.
What is the unlimited downloads plan?
Unlimited downloads: Rs. 99/- per month. at just Rs. 99, download unlimited content from a library of 200,000 + music tracks, ringtones, videos and mobile wallpapers. enjoy your downloads (audio in wma, video in wmv format) on any compatible pc / mobile device, by using a valid hungama login and password for a period of 30 days from the date of subscription. to ensure that you continue to enjoy uninterrupted entertainment on Hungama.com, the subscription will auto-renew after 30 days. if you do not wish to renew the subscription, the same can be cancelled here.

for instance, if you activate an unlimited downloads plan on the 20th of the month, you will enjoy unlimited access to our library for 30 days till the 19th of the following month, when your access to the content will expire. you will receive an email for auto-renewal will be sent 3 days prior to expiry date. if you do not choose to stop your subscription, your access will be auto-renewed on the 20th for another 30 days. this way, you enjoy unlimited access to all your purchased and downloaded content, month after month.
Do i have to choose separate subscription plans for pc and mobile downloads?
No, the same subscription plans apply for both pc and mobile downloads. all you have to do is mention your mobile number while registering through the Hungama.com website.
I'm very selective about the content i download. what plan do you recommend?
If you'd like to pick just one item at a time, choose single download. if you're likely to go for more than one item over time, you can go for the value pack plan.
I like downloading all the entertainment content i can get my hands on. What plan do you suggest i should go for?
If you can't resist downloading the 1,00,000+ lot of content available on Hungama.com, then go for the unlimited downloads plan. with this plan, you can download the entire library of music tracks, videos, ringtones and mobile wallpapers on Hungama.com.
How do i continue to enjoy unlimited access via my unlimited entertainment pack?
We believe nothing should come in the way of your unlimited entertainment access. for this purpose, when you choose an unlimited downloads plan, you will pay for this plan the first time and your payment details will be stored by us.
for every following month, we will send you an email intimation and deduct rs.99 from your credit/debit card so that you can enjoy uninterrupted access to your purchased content.
Can i hold multiple plans at the same time?
Yes, you can hold an unlimited downloads plan, a value pack and single download all at the same time. you can even hold more than one value pack at a time, but you can have only one Super Value Pack Plan & unlimited download plan at any given time.
Can I change my plan before I pay for the content?
Sure you can. When you're on the shopping cart page, just choose the price plan which best suits your requirement. Only when you're sure that you're opting for the right price plan, that's when you should click on proceed to payment.
Tell me more about the Super Value Pack Plan?
Super Value Pack enables you to download 99 items at Rs. 99/- i.e per item cost Re.1. This can be a mix of music tracks, videos, mobile wallpapers, animations, ringtones, fun tones & Free Apps. This can be done all at one time, or some now and some on your following visits to Hungama.com but within a validity period of 30 days. The validity of SuperValue Pack is only for 30 days. Music tracks and videos can be downloaded both on your PC and mobile. This pack enables you to download music tracks, videos, mobile wallpapers, animations, ringtones and fun tones for MP3, WMV & 3GPP COMPATIBLE PC / Mobile devices for a one time fee of Re. 1 each. The content downloaded under Super Value Pack is owned for lifetime and you can freely transfer this content between your PC and mobile phone.

I have subscribed to Super Value Pack, do I have to choose separate subscription plans for PC and mobile downloads?
No, the same subscription plans apply for both PC and mobile downloads, provided the plan should to be purchased only through Web. All you have to do is mention your mobile number while registering through the Hungama website. Only Wap Users can’t subscribe for this pack

What are the different Movie price plans that I can choose from?
We have 2 different Movie Streaming Plans that you can select from,
> HD Movies: @ just Rs. 249/- enjoy unlimited HD streaming for 30 days
> SD Movies: @ just Rs.149 /- enjoy unlimited SD streaming for 30 days
We believe nothing should come in the way of your unlimited entertainment access, hence your subscription plan will be auto-renewed after 30 days. For this purpose, when you pay for any one of our unlimited download plans; you have an option to store your payment details which will helps in auto-renewal of your subscription plan. (Auto-renewal for Credit Cards only).
Can I opt to more than one plan at a time?
Yes, you can opt to multiple plans at a time. However, if you have subscribed for HD Plan, you’ll also be eligible to view SD movies for no extra cost.
I have opted for HD Streaming Plan and now I want to change it to SD Streaming Plan. How do I change my plan?
Login to your account, Go to “My Account” and click on “Change Plan”. Select the plan you wish to subscribe. Click on continue to Buy.
If you have subscribed for HD Plan, you’ll also be eligible to view SD movies for no extra cost. But if you have subscribed for SD Plan, you’ll not be able to view HD movies.
How do I continue Streaming after 30days?
If you have saved your payment details during your last purchase, your subscription will be auto -renewed for you to enjoy uninterrupted entertainment.
If you haven't saved your payment details, your subscription will automatically lapses after 30 days & you'll have to re-subscribe to the plan.

How to Use

What are the various categories of downloadable items i can find on Hungama.com?
You can find full length music tracks and ringtones to download under bollywood, instrumental, dialogues, regional, miscellaneous, indipop, ghazals and devotional categories. or take your pick of the best full length videos and mobile video clips, as well as mobile wallpapers of models, bollywood, festivals and south cinema.
What can i find under hot picks?
Hot picks is a listing of the audio tracks, videos and mobile wallpapers most accessed and downloaded by site users.
What is you may also like, and what can i find within?
Items under 'you may also like' are those which we think you should check out, based on how you've been surfing and experiencing Hungama.com. this way, we introduce you to music albums and videos which fall within your preferences.
Why are certain artists and albums showing up as top searches?
Top searches shows those artists and albums which are currently being most searched for and accessed on Hungama.com.
Where can i find a top ten listing of the hottest music tracks and videos?
You can click on top 10s to find a current top ten listing of music tracks and videos.
Why can't i download the news clips on Hungama.com?
The news clips on Hungama.com are purely for your viewing pleasure and to keep you updated on the latest happenings in the entertainment world.
How do i rate a music track / video / wallpaper?
Just click on the music track link / video link / wallpaper link to go to the details page. once you get there, just go to the rate this track / video / wallpaper box and click on the appropriate star rating you want to give.
Can i post my own reviews on Hungama.com?
Sure you can. just go to the details page for the music track / video and click on write a review to post your personal review. just remember to avoid posting obscene or objectionable content.
What happens when i click on the play icon next to a music track or video?
You will be able to enjoy a 30-second preview sample of the music track or video, when you click the play icon next to it.
Why can't i hear the full track or watch the full video when i click on play?
We make sure you enjoy the best possible 30-second preview sample of the music track or video for which you click play. to hear the full track or watch the full video, all you have to do is click on add to cart for that particular track or video. once you download it, you can enjoy the full-length version of the track on your pc or mobile, as well as the full video on your pc or a mobile video clip on your mobile phone.
What happens when i click on a track title, or a video title?
You are taken to the page which offers you more details on that particular track, video or wallpaper, along with the option to download it.
What is hungama myplay? and what can i play in it?
Hungama myplay is the online Hungama.com player, which can be accessed by clicking download free player on the menu bar. it can play music tracks and videos from the playlists and wishlists you've created.
What can i add to my cart?
You can add any music track, video, ringtone or mobile wallpaper to your cart. whatever item you want to download needs to first be added to your cart.
Why should i add items to my cart?
If you find any interesting music tracks, videos, ringtones and mobile wallpapers that you'd like to download, you need to add them to your cart. once you click on check out from your cart, that's when you can proceed to pay for all the items listed in your cart and then download them.
Is there a limit to the number of items i can add to cart?
There's no limit to the number of items you can add to your cart. add as many music tracks, videos, ringtones and mobile wallpapers that you want to download. you can add a mix of all these items.
Why am i asked to choose a price plan the first time i add an item to my cart?
We have a variety of plans that are priced differently.the very first time you add an item to your cart, you need to choose a price plan which suits your requirement the best.
What happens when i click on check out from my cart?
You are taken to the payment page for the items in your shopping cart. if you are a first-time visitor on the site, you will only have to enter your email id or mobile number before you proceed. if you are an existing user, you will need to sign in with your email id and password before you proceed to pay for the items in your shopping cart.
Can i remove any items i have added to my cart?
Yes you can. once you arrive at the shopping cart page which displays your added items and the price plans, you can choose to remove any item you don't want to buy, by clicking on the remove button alongside that particular item.
If i have added items to my cart and not checked out, will the items still be there the next time i come to the site?
The items you have added to cart, but havenã¢â‚¬â„¢t checked out, will not show up in your cart, the next time you visit the site. so if you think you may not be able to complete your purchase on your current visit, then add your choice of items to your wishlist instead.
I forgot my password. how do i retrieve it?
No worries. just click on forgot password on the sign in page. you will be requested to enter the email id which you first signed onto the site with. we will then email you a password to the email id provided.
How long does it take for new released movie to feature on Hungama.com
New Released movie will be available on Hungama.com as soon as Hungama acquire rights to digitally distribute the movie.
What can I find under HD Movies?
High Definition (HD) movies section gives you a selection of Movies to Stream of HD quality. The movies in this section range from Hollywood to Bollywood movies which are available with Hungama.com to showcase in HD quality.
What is the typical download speed for a movie download?
You can download a movie as fast as your internet connection allows you to.
What do I find under Recommended Picks?
Recommended Picks are the movies we recommend for you. In Recommended picks you will find 10 new released movies based on their site release date.
What will I find under Coming Soon Category?
As the word itself suggest, this category will features movies which will be soon coming on Hungama.com. It will showcase a mix on Bollywood, International, Tamil & regional movies.
Which movies are listed under New Arrivals?
New Arrivals are the Just Arrived movies on Hungama.com. When a particular movie goes live on Hungama.com it will be shown under the New Arrivals section.
Where can I find complete listing of Movies available on Hungama.com?
You can find complete list of movies in alphabetical order under Browse Catalog.
Where can I view movies of a particular actor or of particular Production House?
In Quick link you will find movies are categorized Alphabetically Artist Wise, this will help you with your search.
If I want to know details of a particular actor, where will I get it?
You can view the movies & details of a particular actor by simply visiting Artist Profile page. All you need to do is, click on the particular artist name which will take you through his profile. You can also view & download wall paper of your favorite artist for Free from this section.
Where will I get to know movie reviews?
Click on the movie you wish to read a review of, it will give you both the critic and member reviews for that movie.
Can I post my review?
Yes, you can. Just go to movie details page and click on ‘Write your review’ link shown under ‘Member Reviews’.
Note: Registered users are only allowed to post a review in this section.
What does the movie rating indicate?
Movie Rating shown is the average rating of critic review & members review.

Joining Hungama.com

How do i become a member on Hungama.com?
Click on join now to get started. on the join now page, make sure you enter your first name, last name and email id. enter your 10-digit mobile number (without any area code or country code prefix) if you'd like to download content on your mobile. when you click on join now, you will be automatically logged in to the site. at the same time, Hungama.com will mail a temporary password to the email id youã¢â‚¬â„¢ve provided for your future visits to the site.
Why do i need to join Hungama.com?
Hungama.com believes in offering you a stress-free entertainment experience. so, even as a newcomer to the site, you can always browse the content and add items to your cart without even becoming a member. you only need to sign in with just your email id / mobile number before you click on check out to purchase the items.
Why do i need to sign in to Hungama.com?
You need to sign in to Hungama.com to buy the entertainment content on the site. it also helps us understand your preferences for content better, so we can then personalize the content we show you the next time you visit the site.
Is there anything i can do on the site without joining or signing in?
You can browse through all the content available on the site, enjoy previews of all the music tracks and videos, read reviews and artist profiles, check out the top 10s and keep in touch with entertainment news.
Why do you need my mobile number when i'm signing up as a member?
If you'd like to download content onto your mobile phone too, then it makes sense to enter your mobile number at the time of joining Hungama.com.
Do i need my password to sign in the first time i sign up on Hungama.com?
The first time you sign up on Hungama.com, you are automatically logged in to the site. Hungama.com will mail you a temporary password to the email id youã¢â‚¬â„¢ve provided for your future visits to the site.
Do i need to click on any link to validate my registration on Hungama.com?
No one likes spending too much time joining a website. so there's no link you need to click on to validate your registration on Hungama.com. you're automatically logged in to the site once you sign up as a member.

Download queries

Once i click on check out in my cart, why am i required to enter my email id or mobile number to proceed?
Once you click on check out in your cart, you need to enter your email id or 10-digit mobile number so we can check if you're an existing member of our site or a first-time user.
if you're an existing member of our site, you will also require to enter your password. if you're a first-time user, we sign you up automatically when you enter your email id or mobile number.
How do i view my shopping cart?
Just click on view cart on the top right hand corner of the site to view the items in your cart. once you click on check out, you can view your entire shopping cart with price points against each item.
How does it make a difference if i change my price plans in shopping cart?
If you find another price plan gives you better value for the items in your shopping cart, you can always change your price plan before you proceed to payment.
Once i select the plan than, how do i download the content?
Once you complete payment for your items, it will lead you to a page confirming your order, which will give you download buttons for each of your purchased music tracks and videos. the ringtones and mobile wallpapers you purchase will be automatically sent to your mobile phone via a wap link. alternately you can also visit the my account page to download your purchased items.
Do i have to download all my purchased items at one time or can i come back later to download them? where from?
Once you have paid for your items, you can download all your purchased items there and then. or you can come back later, go to my account >> my collection and find all your purchased items there with links to download.
Why can't i download my mobile wallpapers and ringtones on my computer?
Your mobile wallpapers and ringtones are meant only for mobile download.
Can i download any music track, videos, ringtones & wallpaper as often as i want to?
You can download each purchased item a maximum of 3 times.
Can i listen / watch all my downloaded content anywhere on the site?
Yes you can. on hungama myplay, the Hungama.com player. just go to your content library and make a playlist of your downloaded items. then launch the playlist in hungama myplay and enjoy listening and watching the items you've added in your playlist.
What do I find under My Downloads?
My Downloads will show complete history of download / purchase done by you on Hungama.com. You can download each music track, video, wallpapers, animations, ringtones & funtones from your My Download a maximum of 3 times.
What will I find in ‘My Queue’?
My Queue is like your wishlist. It contains those movies which you wish to download or stream later on.

eCoupons

What are ecoupons?
Ecoupons may be distributed by Hungama.com or its affiliates during various promotional activities or events. ecoupons make you eligible for a one time free purchase of items on Hungama.com.
I have an ecoupon. how do i use it?
All you have to do is select the items you wish to purchase and add them to your cart. click on 'proceed to payment', where you can enter your ecoupon details. the ecoupon will allow you to make free purchases of items limited to the cost of the items selected. in case you have selected more items, you can pay for the balance amount through other available modes of payment.
What if the ecoupon amount is lesser than the total amount of my items selected for purchase?
You can still purchase all the items you have chosen. once the ecoupon amount is entered on the payment screen, you will be able to view the balance amount on the screen. you can pay for the balance amount through other available modes of payment.
I am facing an error while entering the ecoupon number.
Please check the value of the ecoupon. if the entire value is already consumed, it will display an error when you enter the ecoupon number. or check the validity of the ecoupon. if the validity has expired, it will show you an error on entering the ecoupon number. in case the ecoupon amount and validity is intact and you continue facing this error, please contact us or feel free to call us on our customer support at 022 6666 4646 or +919223404646 (monday to saturday 9:00am to 9:00pm, your local time).

How to Use

Can I download entertainment my mobile phone?
Any mobile that is wap enabled will allow you to view the Hungama.com wap site. Wap enabled means that you can connect to any Web or Wap pages on your mobile, even when you're out and about, and download great content. click here for a list of compatible handsets.
How do I access Hungama.com on my mobile phone?
To access Hungama.com on your mobile phone, you first need to ensure that your mobile handset supports GPRS. to check for the list of compatible handsets, click here. You also need to ensure that gprs is enabled on your mobile phone by your mobile service provider.

you then proceed with the following steps:
- Click on internet or web access option on your mobile phone menu. use the default web browser built into your handset
- Type Hungama.com on your address bar and click to go to the site.
Where can I view the list of all the content that I have downloaded till now?
You need to visit my collection on the Hungama.com Wap site to view all the content that you have downloaded using that mobile number.
Which access point should I use to browse Hungama.com?
You need a basic gprs access point to browse Hungama.com. These are the access points for the following operators...

* Airtel - Airtel Live
* Bsnl - bsnlwap
* BPL (Loop) - BPL Wap
* Idea - Idea GPRS
* MTNL (Mum) - gprsppsmum
* MTNL (Del) - gprsppsdel
* Reliance GSM - Smartwap
* Spice - Spicegprs
* Vodafone - Vodafone Live
I am already a member on the Hungama.com website. Do I have to become a member again on the Hungama.com Wap site?
Once you're a member on Hungama.com, your membership is valid, both on the website and wap site, so long as you enter your 10-digit mobile number in your account details on the website. this will link your mobile number to your Hungama.com membership. thus, when you sign in with your mobile number on the wap site, it will recognize your membership automatically.

In case you haven't added your mobile number on the website, you can enter it by visiting my account >> edit account details. Once you update your mobile number, you will be able to view your downloads through the Wap site as well.
I forgot my password. How do I retrieve it?
If you have forgotten your password, you need not worry. just follow these simple steps on your wap browser:

- Click on the forgot password link on the sign in tab
- You will now receive an SMS on the mobile number that you have provided us.
- The SMS will carry a password and Wap link. - Click on the Wap link in the SMS.
- You will be taken to the download page where you can start downloading content. And do remember to save your password for all future transactions.

Payment Options

Where will my payment for the subscription reflect?
We have a host of convenient payment options available:

1. credit card
2. debit card
3. net banking
Which credit cards can i use?
We accept the following cards as payment for your orders:

1. visa credit cards
2. american express credit cards
3. mastercard credit cards
4. diners club card
Which address do i enter while paying through credit /debit card?
While paying through credit / debit card, you need to enter the address that reflects on your credit / debit card account statement. this information is particularly required by your bank to authenticate your details to ensure your security before the payment is processed.

Queries

Is it safe to use my credit card / debit card details on your site?
You need not worry. Hungama.com is concerned about the safety and security of your information. you can safely enter your entire credit / debit card number to make payments via our secure server which encrypts all the submitted information. we have put a number of technological safeguards in place to ensure that our payment transaction process is extremely safe and that your information is secure.
Where i can find out the reason for a declined payment?
To protect your security and privacy, your transacting bank is unable to provide Hungama.com with information on your declined payment. please get in touch with your bank for further details.

in the meanwhile, you can purchase your selected items through any of the alternate modes of payment available.
How do i make a re-payment?
In case your transaction is not successful, you can continue to purchase your selected items through an alternate mode of payment.
Which bank do i need an account with for net banking payment?
We accept net banking payment through all major banks. please click here for further details.
How do i use net banking as a mode of payment?
Follow these simple steps to pay through net banking:

1. on the payment option page, select the internet banking tab.
2. select your preferred bank from the dropdown list available.
3. click on 'make payment' which will guide you to your bank's secure payment transaction screen.

you maybe be requested to enter details like your net banking user id and password through your bank, so do keep this information ready with you. once you complete the transaction, you will be redirected to the Hungama.com website. you can then begin download of your purchased items.
Which address do i enter while paying through net banking?
While paying through net banking, you need to enter the address that reflects on your selected bank account statement. this information is particularly required by your bank to authenticate your details to ensure your security before the payment is processed.
I don't remember my net banking pin. what do i do?
Your net banking pin is a secure password provided by your bank for making internet payments. please contact your bank to get a new net banking pin. in the meanwhile, you can purchase your selected items through an alternate payment mode.
I was faced with an error while making the payment. how do i know if the payment was successful?
When you are faced with such an error, just click on my account and check the my transactions tab. if you see the items purchased against that particular order number displayed on this screen, it means that the payment was successful. you can now download and enjoy your entertainment items.

if not, the amount has not been deducted from your account. you can go to your shopping cart and make payment for the items you want to purchase.
for any further support, feel free to call us on 022-66664646 or +919223404646 (monday to saturday 9:00am to 9:00pm, your local time).
How important is my name and address while making a payment?
Your name & address details are critical for secure online payments. your issuing bank will verify details like name and address you entered at Hungama.com before processing your payment.
What is a cvv number and where can i find it?
All the credit & debit cards carry a cvv / cvc / ipin number which you can locate at the reverse of the card:

1. visa / mastercard carries a 3 digit cvv / cvc value.
2. amex card carries a 4 digit ipin number.
Why is my credit card number saved?
Your credit card number is kept strictly confidential just between you and Hungama.com. it is saved for your convenience and quick shopping experience, so that you donã¢â‚¬â„¢t have to enter all the details during your next purchase on Hungama.com.
On the payment page, it reflects my previous address. now i am using another credit / debit card with different address details. what do i do?
You can simply change the address on the payment page itself and proceed with the payment. when you make a payment, the last address saved by you reflects on this page for your convenience, to avoid re-entering of the same information at future times.
Can any other user view my credit card details?
Absolutely not. all your credit card details are stored on a secure server in encrypted format for your convenience during future purchases on the website. Hungama.com assures you that your card details will be maintained with utmost confidentiality and will not be compromised or shared with any third party.
How can i verify the security of the page on which i enter my credit / debit card details?
Hungama.com is concerned about the safety and security of your information.you can check for page security via the following steps...

- a lock icon will appear on the bottom right hand corner which, on clicking, will display the security certificate issued by verisign to Hungama.com
- the address tab will also turn green, which is an indication that you are accessing a secure page.
- alternately, you can also click on the verisign logo on the bottom of the payment page.
What is verified by visa or mastercard securecode?
Verified by visa or mastercard securecode is a new way to add safety when you buy online. adding a password to your existing visa / mastercard, verified by visa or mastercard securecode ensures that only you can use your visa / mastercard online. it's easy to activate for your existing visa / mastercard, and it's free.
How does the online credit card verification (visa / mastercard) work?
For an existing verified by visa or mastercard securecode cardholder, on entering your visa / mastercard number, you will be redirected to your credit card issuing bank page where you can enter your authentication password and proceed with the payment. your transaction will be successful once the authentication is declared successful.

if you have not already registered for verified by visa or mastercard securecode, on entering your visa / mastercard number, you will be redirected to your issuing bank page where you will be requested for one or more the following fields of information:
- card number
- atm pin
- expiry date
- email id

once the information entered is verified and successfully authenticated, you will be redirected to register a new password for verified by visa or mastercard securecode authentication. this password can be used for your future verified by visa or mastercard securecode transactions. your transaction will be successful once the authentication is declared successful.
What is authentication?
Authentication is an additional verification carried out by your credit card issuing bank where you are requested to provide additional security verification details, which are not mentioned on your card. this ensures that only you can use your visa / mastercard for online transactions.
Can i register with my existing visa / mastercard or do i need to apply for a new one?
You can register any visa / mastercard to be protected by verified by visa / mastercard securecode as long as your card issuer offers this service.
After i register, how long does it take for verified by visa / mastercard securecode to become active for my card?
The added protection of verified by visa is available as soon as your card issuer confirms that your registration is successful. with many issuers, this is done instantly while you are in the process of shopping so you can benefit from the security of verified by visa immediately.
What if i forget my verified by visa / mastercard securecode pin?
If you forget your pin, you should contact your card issuer customer service to reset your password. check with your visa / mastercard issuer for details.

Cancellation

How do i stop my subscription?
To stop your subscription, please click here. your subscription will be cancelled and you will be informed via mail within 24 hours.
Can i renew my subscription once i've stopped it?
Sure, you can. all you have to do is follow a few simple steps:

1. sign in with your existing email id and password
2. choose the content you want to purchase.
3. select your plan.
4. select your payment option and make payment.

once the payment made is successful, you can begin downloading your favourite entertainment. and you will also enjoy access to the content you have downloaded earlier.

My Collection

What can i find in the content library?
Your content library consists of all the items you have purchased. to go to the content library, just go to my account and click on my collection.
Can i enjoy full length versions of the content i've downloaded in the content library?
Yes, you can. your content library features all the items you've purchased. just visit the content library on your pc to enjoy full-length music tracks and full-length videos of these purchased items. you can also enjoy full tracks and mobile video clips of your purchased content by visiting your content library on your mobile phone.
Can i create playlists of the content in my content library?
Create as many playlists as you want of all the purchased music tracks and videos in your content library. you can then enjoy these playlists by playing them in hungama myplay, the Hungama.com player.
Can anyone else access my content library?
Your content library is your own private collection of purchased content. so long as you donã¢â‚¬â„¢t give anybody else your Hungama.com sign in details, no one else can access your content library.
Do i have unlimited access to the content in my content library?
You can access your content library as often as you want to, by simply signing in and going to my account. you can download each music track, video, ringtone or mobile wallpaper from your content library a maximum of 3 times.
Why should i create multiple playlists?
From all the items you've downloaded, you can create different playlists to suit your requirement. for instance, you could have a different playlist for work, a different playlist when you want to relax. or you could have a different playlist for your music tracks and a different one for your videos.
Is there a limit to the number of times i can download each piece of content from my content library?
You can download each music track, video, ringtone or mobile wallpaper from your content library a maximum of 3 times.
What is a wishlist?
Wishlists are lists of items you wish to buy at a future date, not right away. when you find items that interest you, but you donã¢â‚¬â„¢t want to purchase them right away, you add these items to your wishlist. you can always visit your wishlist later to see the saved items you may want to buy.
What happens when i click on add to wishlist?
When you click on add to wishlist next to a particular music track or video, you will first be prompted to name the wishlist or add the item to an existing wishlist. once you do, the item gets added to a wishlist.
Where can i view the items i have added to my wishlist?
Just click on my account and go to my collection to view your wishlist.
How is my wishlist different from my cart?
Your cart is a list of all the items you want to buy on your current visit to the site. your wishlist is a list of items you wish to buy at a future date, not right away.
How is my wishlist different from my playlist?
Your playlist is a list featuring full-length music tracks and full-length videos you have purchased and would like to enjoy via hungama myplay.your wishlist is a list of items you haven't purchased but wish to buy at a future date.
Why do i have to be signed in to view my wishlist?
Your wishlist is featured within my account, for which you need to sign in, so we can show you all information and lists which belong to you.
Is it necessary for me to make multiple wishlists?
Making different wishlists may help you sort your items on the basis of music tracks and videos. or even sort them out in terms of priority or different moods. it's completely upto you if you want to make multiple wishlists.
What is a playlist?
A playlist is a list featuring full-length music tracks and full-length videos you have purchased. you can play your playlists in hungama myplay, the Hungama.com player.
How do i add music tracks and videos to my playlist?
Just click on my account and go to your content library under my collection. there, you click on the + icon next to each music track and video you'd like to add to your playlist. you can even create different playlists for your music tracks and videos.
Why can't i add ringtones to my playlist?
The ringtones you purchase are meant for your mobile phone. it's a lot more fun when you add and enjoy your full music tracks and full videos via your playlist.
I want to edit my playlist. how do i do that?
Open the playlist you want to edit by clicking on it in my playlists found in my collection. whichever tracks or videos you want to delete from the playlist, just click on the x against that track.
Can i add the same music track or video to more than one playlist?
Sure you can. once you've purchased a music track or video, you can add it to as many playlists as you like.

My Transactions

I have a question about one of my transactions listed here. Who do i ask?
You can click on contact us and post your query. our customer support will revert with a response within 2 days. alternately, you can call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).

Edit Account Details

What can i view under my transactions?
My transactions has a record of all your purchased items. you can view the orders purchased and the content you have purchased within each order.
Why do i need to edit my account details?
Your name, address and contact details are saved for future convenience while making a payment. by updating these details, they will automatically show up the following time you are making a purchase, and thus save your time.
If i change my address details here, will it also change in my transaction details?
Yes, the address detail changes done on your my account page will reflect throughout your transactions, once you sign in using your email id and password.
Is it safe to save my payment details here?
Absolutely, Hungama.com is concerned about the safety and security of your information. you can safely enter your entire credit / debit card number and our secure server encrypts all the submitted information. we have put a number of technological safeguards in place to ensure that our payment transaction process is extremely safe and that your information is secure.
I have a complaint to make. how do i send it across?
You can click on contact us and post your query. our customer support will revert with a response within 2 days. alternately, you can call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
I have a suggestion to make. how do i send it across?
You can click on contact us and post your query. our customer support will revert with a response within 2 days. alternately, you can call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
How soon can i expect a response to my feedback?
Just click on contact us and post your query. our customer support will revert with a response within 2 days. alternately, you can call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).

Website

How large is an audio file?
An audio file is approximately 4mb in size.
How long does it take to download a song?
The song download is dependent on your internet connection. it will take you anywhere from 4 minutes to 20 minutes.
Do i need an internet connection to listen to the songs?
No you don't. once your songs are downloaded onto your pc or phone, you don't need internet connect to listen to them.
Can i play full track mp3s on my mp3 player?
Yes, you can play full track mp3s on your mp3 player when you have purchased them through a single download or value pack plan.
Can i download a song more than once?
Yes, you can. you can download the same item that you have purchased a max of 3 times.
My download finished but i only have a portion of the song.
Please attempt a re-download for the same song. it will work. else, just click on contact us and post your query. our customer support will revert to you within 2 days. alternately, you call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
Why is my downloaded video not playing instantly in my windows media player?
The very first time you watch a downloaded video on your windows media player, your player will automatically download and install a required codec setting within a matter of seconds. if you are prompted to activate the codec installation in your windows media player, click on run to install it.
once done, the downloaded video will automatically begin playing smoothly in your windows media player. this codec installation is a one-time installation and all your following downloaded videos will play smoothly in your windows media player.
I installed the required codec but my downloaded video is still not playing.
It may be possible that your pc has windows media player version 9, where you may have to shut your windows media player after the codec is installed and restart it. after this, your downloaded video will play smoothly in your windows media player.
if the problem still persists, just click on contact us and post your query. our customer support will revert to you within 2 days. alternately, you call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
I can't view or play some of the content on the site. is there something i need to install?
It is possible that you may not have adobe flash installed on your system, which is required to view and play a lot of content on the website, as well as use the online hungama myplay. to install adobe flash on your system, click here.
I am unable to download content, when i browse Hungama.com via internet explorer.
Sometimes, when you click to download a file via your internet explorer browser, you may receive this message - "to help protect your security, internet explorer blocked this site from downloading files to your computer. click here for options...".
to fix this, on your internet explorer menu, go to tools --> internet options. in the security tab, make sure your security zone is set to 'internet' and the default level of security for this zone is set to medium.
How fast does my internet connection need to be?
We recommend at least a 64kbps connection to enjoy a smooth download on Hungama.com
What are the minimum technical requirements my pc needs to have?
Your pc should at least be installed with windows xp pro to be able to download and listen to music on your pc. you need to have at least windows media player version 8 to play the drm-protected content. if not, please check for updates via help on your windows media player menu. the recommended resolution to best view the website is 1024 x 768.
I am having trouble downloading. can you help me?
Sure, just follow the below steps:

1. select the item you wish to purchase and add to cart.
2. to check out of your cart, you need to enter your email id or mobile number so we can check if you're an existing member of our site or a first-time user. if you're an existing member of our site, you will also require to enter your password. if you're a first-time user, we register you automatically when you enter your email id or mobile number.
3. proceed to the payment section. once the payment is successful, you receive a link to download next to the purchased item.

alternately, you can go to my account and download your purchased content from there as well.

if the problem still persists, just click on contact us and post your query. our customer support will revert to you within 2 days. alternately, you call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
What if my download fails while the file is downloading?
Please attempt a re-download for the same song from the my account section. it will work. if the problem still persists, just click on contact us and post your query. our customer support will revert to you within 2 days. alternately, you call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
My credit / debit card number is not being accepted. what can i do?
When your credit / debit card number is not being accepted, please check the following:

1. ensure that the 16 digits of the credit / debit card are entered without any spaces.
2. re-check the expiry date of the credit / debit card.

now, make a payment for the selected items with the appropriate details. if it still doesn't work, you may check with your issuing bank for further details.

alternately, you can also complete the payment through an alternate mode of payment available.
Can i play the downloaded content on my mac pc?
To enjoy your downloaded content on your mac pc, you can purchase your entertainment from Hungama.com through the single download or value pack plans. the content downloaded through these plans will be in the wmv and mp3 formats which you can play on your mac pc.

the music tracks and videos we offer on Hungama.com via the unlimited downloads plan are protected by drm (digital rights management), which is an access-related protection attached to downloadable content, to protect a file from any piracy threat. the drm protection is a windows-based product which will function only on a windows pc. hence, to enjoy your downloads through the unlimited downloads plan, you will require to play them on windows media player.
Why do I need to go through the installation process?
If your system has 2nd Generation Intel® Core™ Processor i3/i5/i7 with Intel® HD Graphics, then you’ll be able to view HD Movies on your system.
You’ll need Hungama Player to play HD Movies on your system.
Can I stream a movie more than once?
Yes. You’ve access to unlimited streaming of movies for a month as per your subscribed plan.
Do I need to be online to watch a movie?
If you have subscribed to -
SD Streaming Plan, you need to be online to watch the movie.
HD Streaming Plan, you can watch the movies offline on Hungama Player; provided the movie has been downloaded completely onto your system.
What are the minimum technical requirements my system needs to have for HD Movies?
Your system needs to have -
Operating System - Windows 7,
Processor - 2nd Generation Intel® Core™ Processor i3/i5/i7
Browser - Internet Explorer 7 & above
Can I watch movies on my handset?
No. As of now, Hungama Movies can only be accessed from our website.
Do I need as player to play Hungama Movies?
If you have subscribed to –
SD Streaming Plan, you don’t need a player to play movies as you’ll watch movies online.
HD Streaming Plan, you’ll need Hungama Player to watch HD movies.

WAP

Which handsets can i use to access Hungama.com on mobile?
click here for details of handsets allow access Hungama.com through wap
For which mobile service operators does Hungama.com work on mobile?
Hungama.com is available with the following mobile service operators:

- vodafone
- airtel
- idea
- bpl
- bsnl
- reliance
- mtnl
What plans can i opt for while purchasing content on mobile?
On your mobile, we have two plans for you to choose from:

single download: download any one music track / video / ringtone / mobile wallpaper at a flat rate. charges will be as per operator rates. click here for the charges.

value pack: via this pack, you can download any 4 items for rs. 20/-. items can include a mix of music tracks, videos, ringtones and mobile wallpapers. click here for the mobile operators supporting this plan.
What are the operator rates for downloading via Hungama.com wap site on the single download plan?
Please click here for operator rates for downloading via the single download plan.
I have changed my handset. will i still be able to purchase content?
Yes. you can continue to purchase content on your new handset also, provided your handset supports gprs. click here for the list of compatible handsets.
I have changed my phone number. will i still be able to purchase content?
You can continue to purchase content, however, you will be billed on your new mobile number, provided your mobile service provider is listed with us.click here for the list of compatible mobile service operators.
I have subscribed to the value pack & super value pack plan and now i have changed my mobile number. what will happen to my subscription?
Your subscription will be active on your earlier mobile number only. when the mobile number changes, we are unable to carry over the subscription to your new mobile number.

once the items are downloaded on your mobile phone, the items will continue to remain on your handset irrespective of the change in your mobile number. hence, just remember to complete all your downloads before your change your mobile number.
How many times can i download a purchased content?
You can download the purchased content a maximum of 3 times only.
I got a new phone. how do i re-download everything without getting charged?
You can transfer all the content from your earlier phone memory to the new phone memory using a cable connector. alternately, you can also download it from the wap site if you have already not downloaded it 3 times. to download it from the wap site, just go to my account > my collection on your mobile phone.
How do i download content to my phone?
Downloading content on your mobile phone from the Hungama.com wap site is very simple.

- visit Hungama.com using your mobile phone browser
- browse through the entertainment items
- click on the item that you would like to purchase
- select one of the two plans viz. single download or value pack and click on the download button under that plan.
- you will now be prompted to download.
Why am i asked to enter my mobile number and password before i download content?
We usually auto-detect your mobile number when you sign in to the Hungama.com wap site. in case your mobile number is not auto-detected, we will prompt you to enter the mobile number.the password will be sent to your mobile number as an sms, along with a link which you will be required to click before you download the content.
Why do i need to have a gprs connection?
Gprs is used most commonly by mobile phones to connect to the internet. it stands for general packet radio service. you can send and receive emails using gprs and browse the internet. since the Hungama.com wap site is available through the internet, you require the gprs connection activated on your mobile phone.
How do i configure the gprs settings on my mobile?
To get the gprs settings on your mobile, you need to speak to your mobile operator. they will be able to send the settings directly to your handset and then itã¢â‚¬â„¢s just a matter of saving them. please click here to check for your handset compatibility before you proceed with the settings.
How do i get a music track transferred from my pc to my mobile phone?
All you need is a mobile phone cable connector. connect your pc to your mobile through the cable connector and begin transfer of songs from your pc to your mobile phone. you can refer to your mobile phone manual for further details on use of the mobile phone cable connector.
I am having trouble downloading through the Hungama.com wap site. what do i do?
Just check the following:

1. compatibility of your phone for downloading music, ringtones and mobile wallpapers. click here for the list of compatible handsets
2. check for your gprs activation on the phone.

if the problem still persists, just click on contact us and post your query. our customer support will revert to you within 2 days. alternately, you call us on 022-66664646 or +919223404646 (monday to saturday, 9:00am to 9:00pm, your local time).
What entertainment content can i access on the Hungama.com wap site?
You can browse and download through our vast library of ringtones, mobile wallpapers, music tracks and video clips on the hungama wap site.
How do i pay on the mobile to purchase content?
While purchasing content on the mobile phone, you need not make any separate payment. you will be directly billed by your mobile service provider based on the plan that you have opted for while downloading. please click here and select your mobile service operator for charges on download of entertainment content through your mobile phone.
What is drm protected content?
Drm stand for digital rights management, which is an access-related protection attached to downloadable content, to protect a file from any piracy threat. the music tracks and videos we offer on Hungama.com via the unlimited downloads plan are protected by drm. this way, the content you download can be easily transferred between your pc and mobile phone in compatible formats. you also enjoy the convenience of playing this drm-protected content on hungama myplay, the Hungama.com player or your windows media player.
Can i play my music tracks and videos on any other music player?
Yes, you can play your music tracks and videos on any other music player as well, once you have purchased the items through single download or the value pack plan.

in case you have downloaded the music tracks and videos through the unlimited downloads plan, you can play it on hungama myplay, the Hungama.com player.
How do i install hungama myplay, the Hungama.com player?
Just follow these steps to install hungama myplay on your handset:

1. go to Hungama.com through your handset.
2. at the end of the page, you will find the link to 'download hungama myplay'
3. click on this link to begin download of hungama myplay.

please click here to check your handset compatibility for installation of hungama myplay.
I cannot see the 'download hungama myplay' link once i enter the Hungama.com wap site.
Hungama myplay can be installed only on compatible handsets. please click here to check for the list of compatible handsets. in case your handset is not compatible with hungama myplay, the download link will not reflect on the wap site.
Do i have to sign in each time i visit the Hungama.com wap site?
Signing in on the Hungama.com wap site is a one time process. thereafter, when you visit the wap site, your mobile number is automatically recognized by Hungama.com and you can continue browsing and downloading from the wap site.
How safe are the files downloaded from the wap site? i'm concerned about viruses and spy-ware.
You needn't worry about viruses or spyware coming out of the Hungama.com site. we've taken every measure to ensure that only the best quality of music tracks, videos, ringtones and mobile wallpaper files are available on Hungama.com. the site works out of a secure setup, and our team is constantly at work to ensure that the site is free from viruses and spyware.
Does the content that i download expire?
No. the content that you download from Hungama.com does not expire when it has been downloaded through the single download or value pack plan.

in case you download the content through unlimited downloads plan, the items expire only when you choose to stop renewing your subscription.
How do i set an image as a wallpaper?
Once the download is complete, follow these steps:

1. view image and click on save
2. once saved, go to menu - settings
3. go to my images and select options.

this option will allow you to set the image as a wallpaper on your phone.

App FAQ's

What is Hungama App?
The new Hungama App is theultimate music &videos appthat gives you access to unlimited entertainment from a massive catalogue of Bollywood, International & Regional (Telugu, Bhojpuri, Tamil, Malayalam and others) music. This app lets you stream music for FREE &also gives an option to pay and download music tracks & videos.

This is the first app EVER to offer its users a unique LOYALTY program. You can earn (and redeem) points every time you watch videos, play/share music, invite friends or even create playlists.
How does one download the Hungama app?
Just follow these steps to install the Hungama app on your iOS or Android smart devices:

  1. Go to the Hungama.com website or m.hungama.com WAP site through your handset or go to www.hungama.com/apps page
  2. You will find the link to 'Download Hungama app'
  3. Click on this link to begin download of the app

Alternately the Hungama App is also available on the Apple App store and the Google Play store. A lite version of the app is available on the Blackberry store.The app can be installedonAndroid version 2.3& aboveandiOS version 4.3 & above.
Does one need to login to use Hungama App?
Not really! You don’t need to login to enjoy Unlimited Entertainment on the app. However if youwere to log in- either with your Hungama website credentials or Facebook, Twitter and Google+ you will be able to experience all the unique features of the app.
How can one login to Hungama App?
You can login using yourHungama website credentials or Facebook, Twitter and Google+ credentials.
What are the benefits of creating/using user id on Hungama App?
Logging into the Hungama App helps you:
 a. Share your favorite music, playlists, discoveries etc. with family & friends (social logins required)
 b. Dual Access – you can access your favorite music, playlists, discoveries etc. on the Hungama Appas well as Hungama.com website
 c. You can download yourfavorite music tracks and videos*
 d. The ONLY way to earn points/ badgesand redeem them against gratification is to login and browse the app

* Pricing is subject to change; this feature is available on the Android platform at the moment
What can one find on Hungama App?
The Hungama App experience will forever change the way you listen and watch music across devices. On the Android version it allows you to download music and videos as well.

The app introduces for the first time, a Loyalty feature that rewards you for every action on the app. You can earn (and redeem) points every time you watch videos, play/share music, invite friends or even create playlists.

Mood Discovery finds and plays music to match your mood and allows you to discover music based on your preferences – Mood, Tempo, Language, Genre or Era.
What is the Loyalty and Gamification feature?
With a unique loyalty program, the app rewards you for every action on the app. You can earn points every time you swatch videos, play/share music, invite friends or even create playlists. Once collected, the points can be redeemed to download content, movie tickets, autographed merchandise, gizmos and gadgets and dinner dates with film stars.

On the Android Platform song and video downloads can be done via the app. On the iOS platform, all redemption can be done via www.hungama.com
What is the Music Showcase?
The Music Showcase display has a mix of songs, albums, and playlists with options to play them & view complete details. Itis categorized as Latest, Top & Recommended.
You can even set your Music Preferences of language/ categories to get the Latest, Top & Recommended showcases based on your preferences.
What are the different options available on music & video sections?
Music & Video showcase sections have below 3 tabs of showcased or handpicked content for you.

  • Latest section- which displays the Latest music/video available on Hungama
  • Top section- which displays the Top music/video available on Hungama
  • Recommended section- which displays popular music/video recommended for you, based on your preferences of language/ categories/ type.

  • Apart from the showcase, there is the ‘My Stream’ feature that gives a constant newsfeed of what you &your friends are doing on Hungama.
    How can one toggle between sections?
    Clicking on '+' icon on top of the app helps you toggle between sections. For the iOS app, you can even swipe left & right to toggle between sections.

    The music player is always there at the bottom of the app, that can be pulled up for a Full player experience, thisfeature'now playing' song and the player queue can be accessed from there.
    How can one listen to Radio on the Hungama App?
    Clicking on '+' gives us an option to move to the Radio section. For the iOS app, you can also swipe right to pull out the radio section.
    What are the different channels available in the Radio section?
    The App has 2 kinds of radio- the Live curated radio and the artist radio

    Live Radio channels include Hindi Hot Hits, Romantic Hits, BhaktiSaagar, English Classics, etc. These are specially handpicked & programmed by team of music experts.

    The App givesyou access to over 20,000 artiste radio channels. The Artist Radio channels include Indian and international artists. You can search for any other artist radio channel using the search function on the top bar.

    What are the Specials on the Hungama App?
    The Specials sectionis for the latest music and video launches on Hungama.com. It includes special promotions of latest launches and even contests at times.You must look out for this section to be updated with in-app announcements and the newest available.
    What is the Discover section on Hungama App?
    The Discover section helps you discover music based on your mood and preferred music tastes of music category/ genre. The search results can be further filtered by music era (70s, 80s, contemporary, etc.) and tempo of the song (slow, medium or fast song).

    To further filter the result by era/ tempo, tap on the quarter circle icon at the bottom of the app, above the mini-player.
    - For the era filter, slide the year/time period and tap on the quarter-circle icon again to discover
    - For tempo filter, tap on the low, medium, high circles and tap on the quarter-circle icon again to discover
    What can one do with his/her Discoveries?
    Once the app gives you the Music Discovery you have searched for, you can either play songs you like from the search results, or save the music discoveries.

    The options on the Music Discovery section include
    - PLAY ALL - You can 'play all' i.e. add all songs discovered to your player queue.
    - SAVE DISCOVERY - Can also save your discovery anytime
    - LOAD MY DISCOVERIES - You can load previously saved discoveries and revisit them
    - START NEW DISCOVERY - Not happy with the results? Just start over
    What is Video Showcase?
    Video Showcase has a mix of videos available to stream. You can get a 30 sec preview video for FREE.
    For a full-length video, you will have to upgrade to a premium membership which gives access to steaming of the entire video library..
    What is an Upgrade? How does one Upgrade their app?
    Upgrade means moving up to a Premium version of Hungama App, which lets you view full-length music videos and an advertising free streaming experience. More features are available on the premium version, as compared to the free version.

    For the iOS app, Upgrade is done through Apple’s App Store.
    For the Android app, Upgrade is done through Operator billing on user’s mobile number or a consumer

    To upgrade, Go to the app menu option > settings > membership status>upgrade
    How do I 'Unsubscribe' from my premium membership?
    You can unsubscribe from the app itself.

    Go to Menu on top right corner >MyPlay> Settings.

    In Settings, go to "Premium Membership" details. To Unsubscribe, please tap on "Unsubscribe" here. You would be unsubscribed immediately and get a confirmation message.
    How to Search for any artist or a song on Hungama App?
    Click on the search icon on the top bar, which will take you to trending list of popular searches. You can select from the list mention or type your search on the search text box. Also you can filter the search result by tapping on the left icon on the search text box and select one of the options available.
    What is Hungama App tour?
    The Hungama App tour takes you through the main features like Music & Videos, music discoveries, myplay and more, at a quickglance.This navigation is available at the time of the launch and again through menu option.

    If you wish to go through a detailed demonstration of the app, we suggest you take a look at the App Demo Video on (THIS IS COME ONLY ONCE THE VIDEO IS LIVE)
    What is My Play?
    My Play is a user’s personal space on the app that keeps a record of your preferences, discoveries, purchases etc. Details are as follows: :

    - My Profile – Tells about points/badges earn, levels, leader board, favorites / collections.
    - My Collections – Overview of your songs / download collection
    - My Favorites – Shows details about your favorite songs, albums, playlist, videos.
    - My Playlists – Lists down your saved playlist.
    - My Discoveries – Saved discoveries which are searches based on mood, preferences, era, tempo…
    - My Preferences – Lists down your saved preferences.
    - Settings - You can change you settings for the app from here. Settings include quality of music, membership upgrades and social account settings. You can also log out from the app from Settings
    How can one change the quality of music playout on the app?
    The app comes with medium quality as default; however you can change this to high quality from the Settings Tab under My Play on the App Menu.
    How can one personalize the Hungama App?
    - It is recommended that you first login and use the app so that personal preferences are registered with the app. You can set your login credentials with Facebook, Twitter, Google+ and the Hungama.com username/ password
    - The Settings section under MyPlay allows you to set your preferences. These could be music genres and languages
    - App settings
    - Default Volume Settings
    - Audio quality while streaming. We recommend you pick medium quality when poor bandwidth is available and high quality when you are on 3G or WIFI
    - Ability to turn App hints on or off
    How does one Search for music on the app?
    Click on the search icon on the top bar, which will take you to a trending list of popular searches. You can select the search words from the list or type your keyword on the search text box. You can also filter the search results by tapping on the left icon on the search text box and select one of the filters available
    I'm using an iPhone & have a Premium Membership, but can't stream full video. What do I do?
    It’s simple! In the Hungama App, go to -
    Quick Links menu (top right) >> My Play >> Settings >> Membership Status
    Click 'Premium Membership' link. On the next page you see, click 'Already Subscribed'.
    This will ask you for your Apple Password. Once you have submitted your password, your Full length Videos will start playing.

    The Audio quality is very poor. How do I change Audio Quality on my Hungama App?
    To change the Audio Quality on the App go to -
    Quick Links menu (top right) >> My Play >> Settings >> App Settings
    Here you can move from Low (32 kb) to Medium (64 kb) to High (128 kb)
    We recommend usage of Medium (64 kb) or High (128 kb) quality only if you're on a 3G or WiFi connection.

     
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