Fast Leader Show | Customer Experience Leadership

By Jim Rembach

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world''s brightest minds. And have a hoot with the Hum ...Read more

275 Episodes

154: Kumar Mehta: There will always be someone who will listen

January 3, 2018 24 min 05 secs

Kumar Mehta experienced a culture shock. After working for Microsoft for many years, he became the CEO of Blue Ocean Market Intelligence. The same people that used to respond to his emails and phone c ...Read more

153: Vicky Oliver: It was a huge redirect for me

December 27, 2017 29 min 29 secs

Vicky Oliver was working at an advertising agency on September 11, 2001. After that day, Vicky decided to do a career redirect. She set upon a path to use her skills in a different way that ultimately ...Read more

152: Rick Brinkman: I wasn’t trying to make a joke

December 20, 2017 28 min 03 secs

Rick Brinkman knew he had to get better at presenting. While presenting to a large group, he was unable to understand why everybody began to laugh hysterically. But he learned one thing that has helpe ...Read more

151: Shawn Vij: I began to distance myself from my core values

December 13, 2017 25 min 51 secs

Shawn Vij was just out of business school and he was given the responsibility of the accounting for a project. He spotted something shady in the books and began to ask questions. He must have asked to ...Read more

150: Sean Hawkins: I was in a tough position

December 6, 2017 32 min 21 secs

Sean Hawkins worked for a company that had been acquired twice in a short period of time. Sean had to navigate the delicate balance of being transparent where he could while upholding his responsibly ...Read more

149: Erik Seversen: I realized part of the problem was myself

November 29, 2017 31 min 34 secs

Erik Seversen had a horrible string of hiring the wrong person. That’s when he needed to do something different. He decided to totally change the interview process and his leadership style. Erik start ...Read more

147: Tim Perek: It was a stump the chump moment

November 15, 2017 30 min 50 secs

Tim Perek carried his journey map and personas into a c-suite meeting with all of his research and data. He walked them through all of the ideation and through the prioritization. Then his moment of t ...Read more

146: Steven Stein: I can fade out a bit

November 8, 2017 23 min 26 secs

Steven Stein started a small business with his wife. He was responsible for doing many of jobs necessary to grow the company. But to grow, Steven had to learn a valuable lesson. He did and today they ...Read more

145: Jeff McManus: I had to start thinking what they wanted

November 1, 2017 24 min 04 secs

Jeff McManus started a new job in a new town and was trying to understand and learn everything. One night while driving home after his night class, Jeff wrecked his car after falling asleep at the whe ...Read more

144: Brian Biro: I’m no good because I’m never the best

October 25, 2017 33 min 36 secs

Brian Biro was down on himself. He had a drive to be the best at whatever he did. He was very intense and was no fun to play with. That’s when he decided to change one word and it helped him to move o ...Read more