Note on our Apps/ Website.
Hungama Digital Media Entertainment Pvt Ltd. (“Hungama”, “we”, “our” or “us”) values the trust you have in us.
WE COLLECT INFORMATION ON ACCOUNT OF:-
SIGN UP: You (“individual”, “person” or “entity” or “User(s)), voluntarily providing information to us by means of registering or logging into Hungama Property for using our products and services. You may either through your personal email id’s or via any of your social account(s) or via a mobile number otherwise sign up on the Hungama Property.
NAVIGATIONAL INFORMATION: Information about You that is automatically tracked basis Your navigation and interactions with third party websites through Hungama Property. Navigation means and includes your movement within the Hungama Property including but not restricted to your use of streaming service for consuming content being audio or audio-video and other content recommendations. Streaming is possible either content by content or by creating personalized playlists by the User or via the use of existing radio service available on Hungama Property. The Data so collected includes:
Your likes, favourite content (could be related to an artist, track, radio, podcast and so on),
History that records your content consumption pattern,
Your act of creation or following another persons’ playlist (public or private) – User generated Playlist, and / or
Your data upon interaction with other Users of Hungama Property and / or its services such as comments on an artist or album page, the users whose activity the User has decided to follow, or the users who decide to follow the activity of the User (subject to the privacy settings of the User).
SUBSCRIPTION(S): You also voluntarily provide additional Personal Data as you opt for additional paid services on Hungama Property. Such additional information relates to your payment gateway options, recurring subscription instruction etc. We collect various data depending on the payment method and the entity responsible for collection of the payments for the management of the commercial relationship (for example, in the event that payment is made through a telecommunications operator) data collected includes information relating to the type of subscription(s), the method of payment, and details of the transaction carried out. Kindly note that in any and all instances we do not have access to your credit and / or debit card details shared by you on the payment page hosed by the payment service provider handling your User account.
END USERS INTERACTIONS AND CONTRIBUTIONS: In the event of interaction with the Customer Service the latter may collect certain Data in order to process End User’s request.These include in particular the Data allowing Customer Service to identify the End User (Your username, surname, first name, email id, mobile number and so on), the date, time and reason for the End User’s request, the content of exchanges with the Customer Service, the additional Data necessary for the handling of the request, as the case may be.
Hungama Property may have links to third party website and / or services. Upon clicking such link you may be directed to a third party website. Please note that this Policy does not apply to such third-party websites and / or services.
Hungama respects the privacy of End Users of Hungama Property and is committed to reasonably protect it in all respects.
INFORMATION THAT IS COLLECTED
Every time you use the Hungama Property either through computer, mobile device or other device or technology, the respective products and services either directly or through third party tools collect from you (“individual”, “person” or “entity”) and store “Personally Identifiable Information” and / or “Non Personally Identifiable Information, as the case may be.
Inorder to avail our additional features and reward services, End Users are required to provide us with certain Personally Identifiable Information (PII) either for registration to create an account with us or for updating their existing account information with us or sign up for subscription or use certain features or access or download content, purchase items or enter into promotions, refer others to Hungama Property, interact with Hungama via third party application or social media sites, request customer support or otherwise communicate with Hungama or Hungama’s business partner’s, Hungama may collect information that relates to you, including your (i) name and surname, (ii) e-mail, (iii) home address, (iv) telephone number or mobile phone number, (v) device information (vi) sex (vii) age (viii) gender (ix) date of birth, (x) password (xi) occupation (xii) interest and the likes etc. (xiii) geographic location / pin code, (xiv) demographic information, (xv) photos, (xvi) videos, (xvii) social media account details (xviii) advertising identifier of your phone and other information from your device.
The information that we collect about you while you are using the website/application falls into the following two categories.
USER PROVIDED INFORMATION:-
We may collect and store information, personal or otherwise, that you voluntarily supply either while on our product and services or in responding via email in connection with a feature provided on Hungama Property. Such information may include demographic information that you electronically submit when you login or sign up for access to certain features on the Hungama Property, information (such as your name or email address or mobile number) that you electronically submit when you register for surveys or contests on the website/application, information that you post on message boards on the website/application, and information contained in search requests or questions that you submit to the website/application. If you decline to supply or provide us with certain information while using the website/application, you may not be able to use or participate in some or all of the features offered through the website/application.
INFORMATION AUTOMATICALLY TRACKED WHILE NAVIGATION:-
USER ACTIVITY INFORMATION
When you visit the Hungama Property or any of its Products and use any of its features including but not limited to stream content, Playlist creation, favourite piece of content, share a piece of content, download content and so on we may either directly or through third party tools collect the aforesaid user activity information - to understand User’s individual interests using the identified device. The use of such tools enables Hungama to provide User(s) with relevant advertisements or other offers. Parts of the Hungama Property may not work as expected without use of the such tools, hence by ignoring or closing the pop up message appearing at the launch of the Hungama Property meant for obtaining express consent User(s) are consenting to the use of such tools.
Hungama hereby informs you that unless you voluntarily identify yourself (through registration whether for logging in or subscribing to Hungama Services) Hungama may not be able to identify you despite the use of such tools. Thesaid tools cannot read any data from your hard drive, the only information that a is passed on to Hungama server’s is the information that you voluntarily supply.
DATA COLLECTED FROM OTHER SOURCES:
Via telecommunications operators: some Users access the Services through offers distributed by mobile network operators. In this context, certain Data are shared by the operator with us (for example the email or the username used), in order to allow these End Users to access the Service for which they are eligible according to their type of subscription.
Via sales and marketing partners: We allows its End Users to access the Services through several types of audio devices (speakers, car radios, etc.), thanks to partnerships entered into with the manufacturers of these devices. In this context, these partners may, notably, share with us the data relating to the listening activities of the Users on these devices. Other types of partnerships allow in particular us and its advertising partners to conduct joint marketing activities.
Via sub-contractors: sub-contractors also collect on behalf of us, the Data relating to the End Users targeting their interests and their online activities in order to notably offer them personalized adverts.
LINKS TO THIRD PARTY SITES/ AD-SERVERS:-
As already mentioned herein, Hungama Property may have links to third party website and / or services. Such third party sites are governed by their respective privacy policies, which are beyond the control of Hungama. We may use Third Party advertising companies to serve ads when you visit Hungama Property. Such companies may also obtain and use information (PII or Non - PII) about your visits to this and other websites in order to provide advertisements about goods and services of User(s) interest to which Hungama has no control over. Hungama by itself does not indulge in providing information (PII or Non-PII) to third party websites / advertisers/ ad – servers without User(s) consents.
“PUBLIC” OR “PRIVATE” PROFILES
Certain Data from the End User profile may be visible on Hungama Property. Each End User has the ability to manage the level of privacy of his/her account. The End User may thus choose to render his/her account “private” in the Accounts settings. Then, only his/her username will remain “public”.
The End User may also choose to make his/her playlists “private” at the time they are created, or once they are created, by clicking on the “Edit” button. By default, the User is informed that his/her profile is “public”, which means that certain Data are visible by all of the users or visitors of the Site and Application. This is the case for the following information in particular: username, profile picture, the users followed by the User (username and photo), the users who follow the User (photo and username), playlists, albums and podcasts, favorite tracks and artists.
USE OF THE INFORMATION COLLECTED?
The information collected by us is used for various purposes as detailed hereunder:-
Equip us in providing Hungama Property Services and ensuring that the said services function properly;
Personalize our Services according to the each and every End User’s preferences, location, tastes and interests (declared or deduced), resulting from his/her use of our Services, the information provided, his/her interactions with Hungama Property Services and his/her navigation on the Hungama Property;
Measure the reach and popularity or fallout of any of the Hungama Property or any of its part thereof.
Ensure the security of the Hungama Property.
BETTER END USERS EXPERIENCES
Inform End Users of offers and news on Hungama Property either distributed by us of any of our Partner;
Equips us in handling End User relationship via our Customer Service, Customer transaction relationship; Customer Satisfaction surveys; Fight fraud and payment defaults;
Display advertisements basis an End Users likes and preferences on the Hungama Property;
Enabling an End Users to access and use sharing tools for social networks that an End Users may have freely opted and agreed to for sharing of such information;
Allowing End Users to exercise their Rights, as described hereunder;
INFORMATION SHARING / DISCLOSURE
Hungama may share User(s) sensitive and personal information/ Non personal information with any third party without obtaining the prior consent of the User(s), in good faith and belief that such disclosure is reasonably required, only in the following instances:-
when it is called upon to do so / required do so by virtue of applicable law or called upon to disclose under the direction of any court or governmental agency or authority for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences.
Hungama may share anonymous aggregated statistical information on traffic driven to Hungama property with advertisers solely for the purpose of understanding Hungama’s audience and confirm the value of advertising on Hungama Property.
Hungama may share information regarding User(s) usage of Hungama Property with third party social websites and populate your social wall, however User(s) always have the option to opt out or change the User(s) settings to allow or disallow what information User(s) desires to show on its wall or share or not to share information with other User(s) of the social websites.
We do share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the website/application.
Hungama and also reserve the right to disclose personally identifiable information and/or non-personally-identifiable information that Hungama believes, in good faith, is appropriate or necessary to enforce our 'terms and conditions of use', take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our website/application, and to protect the rights, property, or personal safety of Hungama, our users / members or others.
INFORMATION USED FOR OTHER PURPOSES:-
If you submit personally identifiable information to us through the website/application, we may use your personal information to operate, maintain and provide to you the features and functionality of the website/application.
Any and all information, so collected, may be used by Hungama primarily to maintain and protect User information. It may be subsequently used to analyse and improve Hungama services and / or for developing new services, if any.
Hungama may, without any additional express consent, use the email address or phone / mobile number or such other personally identifiable information for:-
sending commercial or marketing messages giving User(s) with an option to either subscribe or unsubscribe (where feasible);
non-marketing or administrative purposes (including notifying User of any major changes to the Hungama Property, any change in the usage plan, etc.
Any personal information or video content that you voluntarily disclose online (on discussion boards, in messages and chat areas, within your public profile page, etc.) becomes publicly available and can be collected, seen and used by others besides us. We cannot be and are not responsible for any unauthorized third party use of such information. Your account name (not your email address) is displayed to other users / members when you upload videos or send messages through the website/application and other users / members can contact you through messages and comments. Any videos that you submit to the website/application may be redistributed through the Internet and other media channels, and may be viewed by the general public. We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or our website/application is acquired by another company, information about our visitors may be among the transferred assets.
RECIEPIENT OF DATA
We send the End User data that may be collected and/ or processed, by us, to:
Third party Data sub-processors - third party entities who are duly approved and authorised by us to process and act as Data sub-processors, and such data sub processors due to role they play need to have access to such Data for the purposes of processing in the manner described hereinabove.
Payment Gateway(s) - in order to ensure the perfect supply of the Services. For example, we rely on payment gateways and / or such other service providers in order to verify the financial status of a visitor who subscribe to deferred payment options, or to supply a suitable payment methods.
Technology Partners - technical sub-contractors who are duly approved and authorised by us, who may basis our instructions host and store Date of End Users on their servers on our behalf. Our arrangement with such partners requires them to ensure highest level of security of our technical infrastructure, thereby minimising the risk of data leakage or misuse.
Our partners: various partners namely, telecommunications operators, original manufacturers and or distributor of devices and / or marketing partners, who we approve and authorise to process Data in order to supply our Services and to implement joint communication plans. In the same way, we communicate Data to social networks in order to ensure the promotion of our Services.
Social networks – only incase you expressly consent to linking your Hungama User account with your account for using social networks at the time of their registration on Hungama Property or thereafter by changing your User account settings accordingly.
Third-party applications – only incase you expressly consent prior to or while accessing and /or using third party applications via the Hungama Property.
Administrative or judicial authorities: we may communicate information relating to our End Users, including Data, if required to do so with any administrative or judicial authorities, in particular in the context of requisition.
In accordance with the Applicable Regulation, we shall take all necessary measures to process the Data in a secure and confidential manner. In particular, we shall implement the technical and organizational measures that will guarantee the security and confidentiality of the Data collected and processed, and in particular to prevent them from being distorted, damaged or communicated to unauthorized third parties, by ensuring a level of security that is appropriate to the risks linked to the processing and to the nature of the Data, taking into consideration the technical level and cost of such implementation. We may not however guarantee the confidentiality of the Data rendered public by the User.
ACCESSING AND UPDATING PERSONAL INFORMATION:-
You may at any time modify your registration information by clicking on the "Edit Profile" subsection of the "My Account" area of the website/application, so long as you continue to provide us with certain information required to maintain your subscription (such as a valid email address). Also, marketing e-mails from will come with instructions for un-subscribing from our email mailing list.
RIGHTS OF END USERS
There are eight fundamental rights under GDPR.
Right to Access Personal Data
End Users have the right to access and request for a copy of their data as is collected by us.
Right to Rectification
End Users have a right to request for modification of their data, including the correction or errors and the updating of incomplete information.
Right to Erasure
The right of erasure – also referred to as the right to deletion or the right to be forgotten – End Users have the right to instruct us to stop processing of their data as well as request that their personal data may be erased.
Right to Restrict Data Processing
End Users have a right, under certain circumstances; request that all processing of their personal data be stopped.
Right to be Notified
End Users has a right to know about the uses of his /her personal data in a clear manner and be told about the actions that can be taken if they feel their rights are being impeded, like End Users need to be informed of any rectification or erasure of their personal data.
Right to Data Portability
An End Users has the right to request that their personal data file be sent electronically to a third party. Data must be provided in a commonly used, machine readable format, if doing so is technically feasible.
Right to Object
If a request to stop data processing is rejected by a data controller, an End User may have the right to object to their right being denied.
Right to Reject Automated Individual Decision-Making
End Users has the right to refuse the automated processing of their personal data to make decisions about them if that significantly affects the data subject or produces legal effects – profiling for example.
Please be informed that requesting for being forgotten or for deletion of your record is not like unsubscribing or opting out from specific emails or deactivating certain settings on google or other social media websites or interactive pages etc. and such erasure / deletion is complete and an irreversible process. Upon such erasure / deletion we will lose all records (barring archival or backups) of User(s) having ever been on Hungama property or our servers or systems, including any previous instruction you have given to Hungama and opting out of specific email types. If you re-join our systems by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your rights in any way.
If User(s) wishes to exercise any of its aforesaid rights either to verify, correct or update or delete, object etc. any of your personal information collected by Hungama by virtue of your use of the Hungama Property, you may write to us at the following email address:-firstname.lastname@example.org
For the said purpose we may additionally require User(s) to identify themselves and the information requested to be accessed, corrected or removed before processing any such User(s) request. We may delete any personal information that is publicly available and are under no obligation to store such information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information. We reserve the right to decline any such request for want of proper identification required to act upon User(s) request. We may also decline requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of another User(s) or would be extremely impractical (for instance, requests concerning information residing on backups or archival records) or for which access is not otherwise required.
Our Commitment to Children’s' Privacy:-
Please be informed that we do not knowingly collect personal information from anyone under the age of 13 years. If at any given point of time, we determine that the information collected pertains to a User(s) below 13 years of age we reserve the right to refrain from using or maintaining.
Our Assurance & Commitment towards Data Security:-
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to and you do so at your own risk. Once we receive your transmission of information, makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Hungama learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Hungama may post a notice on the website/application if a security breach occurs. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify the Privacy Coordinator at the below mentioned email id email@example.com.
Special Note to INTERNATIONAL USERS / MEMBERS
Consent to processing and Internal Transfers:-
Hungama is registered in India.
Hungama business is worldwide and so is Hungama Property accessible worldwide due to which Hungama processes, transfers and stores information about User(s) on severs located in a number of countries other User(s) home country.
Changes to Your Personal Information on site Notification Of Changes:- Hungama reserve the right at any time to change the terms of this policy; change the services provided on the website/application, including eliminating or modifying any content on or feature of the website/application; or change / charge any fees or charges for use of the services available on the website/application.
Hungama is committed to resolving disputes as soon as feasible and shall endeavor to resolve all disputes brought to our notice in keeping with the mechanism prescribed.
QUESTIONS / GRIEVANCE CELL:-
In the event you have any grievance relating to the processing of User(s) information provided by you, you may contact our Grievance Officer at firstname.lastname@example.org. or write to us at Ms. Milind Thatte, (Grievance Redressal Officer) at the following address:-
Grievance Redressal Officer
Hungama Digital Media Entertainment Pvt Ltd.,
SF-B-07, Art Guild House, Phoenix Market City,
LBS Marg, Kurla (W), Mumbai – 400070.
We request you to please provide the following information in your complaint:-
Identification of the information provided by you to enable us to verify the complainant.
Clear statement as to whether the information sought to be accessed or updated is your personal information or non-personal information.
Your correct address, telephone number or email address.
A statement that you have approached us with the notice for records in good faith and has reason to be believe that your information has been processed incorrectly or disclosed without authorisation, as the case may be.
A statement that the information provided by you in the notice is accurate and that the information being complained about belongs to you.
HELP US HELP YOU SERVE BETTER.